Frequently Asked Questions
Quick answers to the most common questions about repairs, pricing, on-site service, and scheduling. If you don’t see your question here, call or book Diagnostics and we’ll guide you.
What areas do you serve? ⌄
We serve Rockland County and surrounding areas. If you’re nearby and unsure, give us a call and we’ll confirm availability.
Do you offer on-site service? ⌄
Yes — we offer on-site visits for home and small business support.
- On-site service fee: $30
- Labor: $25/hr (added to the base service price, if needed)
How does pricing work? ⌄
Most services have a base price, and if extra time is needed, labor is billed at $25 per hour.
For hardware repairs and builds, parts are additional (we confirm pricing before installing anything).
Is the diagnostic fee really waived? ⌄
Yes — if you approve the repair after diagnostics, the diagnostic fee is waived (applies to the same device/issue).
How fast can I get an appointment? ⌄
Same-day or next-day appointments may be available depending on demand. The fastest way is to book online. If you need urgent help, call.
Do you work on Macs, PCs, or both? ⌄
We primarily service Windows PCs and laptops, but we can also help with many Mac issues (software support, data transfers, basic troubleshooting). If you’re unsure, book Diagnostics or call first.
Can you recover deleted files or a dead drive? ⌄
Sometimes — it depends on the drive condition and what happened. We’ll start with diagnostics and let you know what’s possible before any data recovery work begins.
Do you install customer-provided parts? ⌄
Yes, in many cases. We’ll confirm compatibility first. If a part is incompatible or defective, we’ll recommend the correct replacement.
Do you offer custom PC builds? ⌄
Yes — we can plan and build gaming PCs, workstations, and home office systems.
- Base build price + labor (if needed)
- Parts are additional
- Clean cable management + testing
Do you provide TV mounting and setup? ⌄
Yes — mounting, leveling, cable management, and smart TV/streaming setup.
If you already have a mount, we can install it (we’ll confirm it matches your TV and wall type).
What should I do before a repair or OS reinstall? ⌄
- Bring power cable/charger (and any adapters)
- If possible, back up important files
- Have your login/password ready (if needed for testing)
If you can’t back up, we can help with data transfer/backup options.
What payment methods do you accept? ⌄
We accept payments through Square (and common card-based payment methods). Any additional parts purchases are confirmed with you before purchase or installation.