Terms of Service | Dominick Computer Repair

1. General Service Terms

By scheduling a repair, consultation, on-site visit, installation, or any related service with Dominick Computer Repair (“we,” “our,” or “the technician”), you agree to these Terms of Service. These terms apply to all customers using our services, whether on-site, remote, or drop-off.

2. Diagnostics & Estimates

Diagnostics are billed at $25 and are waived if you approve a repair.

Each repair has a base service price.
Additional work beyond the base service may be billed at $25 per hour.
Estimates are based on information available at the time and may change if further issues are discovered.

3. Billing, Payment & Fees

Payment is due immediately upon completion of service, unless otherwise agreed in writing.
We accept major debit/credit cards, Apple Pay, Google Pay, and Square-based payments.
On-site visits may include a separate $30 on-site service fee.
Unpaid invoices may incur late fees if not resolved within 30 days.

4. On-Site Service Requirements

For on-site service, customers agree to:

Provide safe, unobstructed access to equipment and workspace.
Ensure the technician can work in a safe, appropriate environment.
Be present at the service location unless otherwise arranged.

We reserve the right to refuse or discontinue service if the environment is unsafe or unsuitable.

5. Customer Data & Privacy

We take reasonable precautions to protect your data and privacy, but no repair process is risk-free. By using our services, you acknowledge:

You are responsible for backing up important data prior to service whenever possible.
We are not liable for loss of data, software, or settings resulting from hardware failure, malware, or pre-existing issues.
We will not access personal files unless required for the service (such as data recovery) and only with your permission.

6. Liability Limitations

Dominick Computer Repair is not responsible for:

Pre-existing damage or underlying issues with your device.
Future failures that are unrelated to the work we performed.
Loss of data, software, or configuration settings.
Damage caused by defective third-party parts, accessories, or previous repairs.
Issues arising from customer-installed software or hardware after our service.

Our maximum liability for any claim related to our services is limited to the amount you paid for that specific service.

7. Hardware, Parts & Customer-Supplied Items

You may supply your own parts for repairs or upgrades.
We are not responsible for manufacturer defects or compatibility issues with customer-supplied parts.
If a supplied part is defective or incompatible, additional diagnostics or labor may be billed at our standard rate.

8. Custom PC Builds

For custom PC builds and major upgrades:

Labor is billed at $25 per hour in addition to any base build service.
Customers are responsible for providing compatible parts or confirming part lists in advance.
We are not liable for manufacturer defects, DOA components, or shipping issues with parts.

9. TV Mounting & Installation

By requesting TV mounting or installation services, you acknowledge:

You are responsible for ensuring the wall or mounting surface is structurally suitable.
We are not responsible for damage caused by weak, hollow, or unknown wall conditions.
We cannot detect or verify hidden electrical, plumbing, or other systems inside walls.
Cable management, wire concealment, and additional work may increase labor time and cost.

10. Device Handling & Inherent Risk

Some services—such as screen replacement, GPU installation, thermal paste replacement, motherboard work, or data recovery— carry an inherent risk, especially on older, liquid-damaged, or failing hardware.

We cannot guarantee that:

A device with pre-existing damage will not worsen during normal repair procedures.
Failing drives will allow complete or successful data recovery.
Older or severely damaged devices will function normally after service.

11. Service Warranty

We provide a 7-day warranty on labor/workmanship for the specific repair performed.
This warranty does not cover new issues, user-caused damage, malware reinfection, or unrelated hardware failures.
No warranty is provided on customer-supplied hardware or used parts.

12. Appointment Cancellations & No-Shows

Please provide at least 12 hours’ notice if you need to reschedule or cancel.
Repeated no-shows may result in refusal of future service.
If we arrive on-site and cannot access the property or customer, a $30 trip fee may apply.

13. Refusal of Service

We reserve the right to refuse or discontinue service at our discretion, including but not limited to situations involving:

Unsafe or unsuitable working conditions.
Abusive, threatening, or disrespectful behavior.
Devices that are beyond reasonable or feasible repair.
Non-payment or refusal to agree to these terms.

14. Remote Support Terms

For remote support sessions:

You must have a stable internet connection and supported device.
By granting remote access, you authorize us to control your device for troubleshooting purposes.
You should remain present during the session and can end it at any time.

Remote support is subject to the same limitations and liabilities as on-site service.

15. Agreement

By booking an appointment, requesting service, or continuing to use our website and services, you confirm that you have read, understood, and agree to these Terms of Service.

If you do not agree with these terms, please do not schedule service or use our offerings.